Getting client onboarding right is critical to retaining customers, winning new business and avoiding regulatory penalties, but are banks getting it right? And how can they judge their performance and solve problems on a rolling basis? Answering these questions, the webinar will discuss how banks can measure results from client onboarding solutions, what they should be measuring, and how best they can use the results of those measures to improve client onboarding.

Join the webinar to find out about:

  • The state-of-play on client onboarding
  • Progress on client onboarding solutions
  • Measuring results from these solutions
  • Best metrics to achieve meaningful results
  • Using results to improve client onboarding


Moderator: Sarah Underwood, Editor,
A-Team Group

Kelvin Dickenson, Vice President, Compliance Solutions,
Opus / Alacra

More About Our Speakers:

Kelvin Dickenson
Vice President, Compliance Solutions
Opus / Alacra

Mr. Dickenson is responsible for leading a Customer focused product roadmap to ensure KYC/AML and vendor/third party due diligence compliance with a range of regulatory requirements. Prior to joining Alacra in 2014, Kelvin was at Dun & Bradstreet for 9 years. most recently as Managing Director of Compliance Solutions and previously as principal consultant for several of D&B’s strategic Customers, leading engagements in Compliance, reference data, credit review and risk management.

Before joining D&B, Kelvin spent a combined 20 years in Compliance, Credit, Loss Prevention and Managerial roles at two major financial institutions where his responsibilities included developing CIP policies, procedures, data sources and technology solutions to meet the requirements of the USA Patriot Act. Kelvin is a member of the charter class of Certified Financial Crime Specialists and is a current member of the advisory board at the Association of Certified Financial Crimes Specialists.


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